Q: How can I contact Salty Pedaler?
A: Email us at: firstname.lastname@example.org
Q: Where are your products manufactured?
A: We offer Made in America products when we can. It will be noted in the individual product description for those products that are Made in America. All of the printing and shipping is done in California.
Q: How long does it take to process my order?
A: All of our clothing and mugs are printed after the order is placed. The time period from when you place your order until it ships averages 3 business days. During busy times it can take up to 7 business days to process and ship your order.
Q: How do you determine shipping costs?
A: Currently we use a flat fee shipping charge. We charge $4.50 in the U.S. for orders weighing fro 0.0 lb to 5.0 lb. We charge $18.00 for orders weighing from 5.0 lb to 20.0 lb lb. All international orders are charged a flat fee of $18.00.
Q: What is is our refund policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 19749 Dearborn St, Chatsworth, CA 91311.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 19749 Dearborn St, Chatsworth, CA 91311
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.